We provide a Promised Delivery Date for majority of locations in the country. Such Promised Delivery Date is actually the latest date that we will deliver your order. If, for some reason, we fail to meet the delivery date, we will be happy to refund your shipping costs.
Orders that are placed by 5PM Eastern Time on business days often ship the same day. However, for large quantity orders, special order items, multi-line orders and order for props typically take a little longer than the regular deliveries. We are also pleased to provide a Saturday Deliver option and options for international shipping.
Most orders ship within just one day, but we will contact you if any of your order is delayed. For orders with expedited shipping, they will also be processed in an expedited manner. Our store processes orders, answer phone calls and email and ship packages during regular business hours, from Monday through Friday. We guarantee that all items are packed securely.
When can you receive your Order?
We make all attempts to ship your order as early as possible or within 1 to 3 days of receipt. When you order on Monday evening, we’ll usually process it on Tuesday. If you order Friday evening, the order will be processed on Monday. If, for some reasons, we encounter problem with the order, we will make sure to notify you via email.
The Standard Shipping
Once the products you ordered are available, we’ll ship it within 1 to 3 days after we receive the order. Depending on the shipping method you choose, the time will actually vary. The management does not have control when the package has been shipped so please be patient. It is also important to note that shipping times may seasonally vary. For our store, the Halloween season is always the busiest time.
Your shipment can be rushed by either the following day or the second day. Make sure that the processing time is included when you calculate the shipping time. If you experience any extra-long waiting time for the order to arrive, you may contact us and our customer service representatives are available to answer your questions and address your needs.
Your convenience when shopping with us is our top-most concern that is why we make all efforts to give you the best shopping experience all the time. Please don’t hesitate to contact us if you have any questions or concerns with regards to shipping.